Troy University Helpdesk Operator in Troy, Alabama

Position Details

Job Summary

The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.

Minimum Qualifications
  1. High school diploma or equivalent
  2. Basic computer knowledge
  3. Customer service skills
Preferred Qualifications
  1. Experience working as a helpdesk operator

Reference Letters

Applicant Special Instructions

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact

Posting Number: SF0872P

Position Title: Helpdesk Operator

Position Type: Classified Staff/Hourly

Department: Information Technology - Troy

Division: Finance and Business Affairs

Campus: Troy

Work Status: Part-Time

Temporary: No

Location: Troy - T01

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?: No

Work Hours: - No more than 19 hours per week - Hours of operation are 7am-11pm on Monday through Friday, 9am-5pm on Saturday, and 1pm-9pm on Sunday

List any hazardous conditions or physical demands required by this position: NA

Does this position have supervisory responsibility?: No

Posting Date: 02/28/2018

Open Until Filled: Yes

Quick Link:

Solicit References Through the System?: No