General Electric Workforce Management Consultant in Montgomery, Alabama

About Us:

GE is the world's digital industrial company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. With people, services, technology and scale, GE delivers better outcomes for customers by speaking the language of industry.

GE Digital is the leading software company for the Industrial Internet. The company develops software to design, build, operate and manage the entire asset lifecycle – enabling businesses across the energy, aviation, healthcare and manufacturing sectors to operate faster, smarter and more efficiently. All of industry will have to master digital to compete in the future by moving beyond automation to autonomous systems. GE Digital is a critical part of GE’s present and future by helping industrials unlock machine data to turn valuable insights into powerful business outcomes.

Headquartered in San Ramon, California, GE Digital is a global team of more than 26,000 with offices in Paris, Shanghai, Bangalore, New Orleans, Budapest and Detroit. We are defining what digital means in an industrial world. Together, we work to build the future.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

As a member of the Workforce Management Solution team, the Workforce Management Consultant is responsible for providing functional / operational support to optimize usage of the Workforce Management Solutions (WFM) and clients operations.

Essential Responsibilities:

The Workforce Management Consultant will align people, process and Workforce Management Solutions technology in a way that supports financial effectiveness, operational efficiency, caregiver engagement and maximizes system performance. The Workforce Management Consultant will serve as an expert resource in the functional and/or operational utilization of GE Healthcare Business Solutions software applications related to healthcare organizations workforce scheduling, time and attendance, patient acuity, human resources and business analytics processes. Our next-generation healthcare information solutions improve, financial performance, management effectiveness and employee engagement for our customers, enabling them to automate and enhance their scheduling/payroll /human resources workflows, enhance the employee experience, and drive business performance. Candidates will need to work closely with Project Managers, Implementation Consultants, Process Consultants and Education Consultants in order to provide timely, accurate and professional client service. The ability to prioritize multiple tasks and responsibilities, while maintaining a high level of quality service and professionalism is a must. Additionally, the right candidate will have a strong working knowledge of current healthcare workflow best practices, strong communication skills and an excellent customer service attitude. Ability to interact confidently with customers at all levels is desired. Managing complexity and striving for improvement and service excellence will enable the right candidate to grow and advance. This position requires the ability to work independently as well as a member of the team.

The overall responsibilities include:

  • Facilitating and coordinating project activities required to ensure timely, successful project completion, and in a manner consistent with standard terms and conditions of the contract.

  • Developing and managing project plans, status reports and issue logs, including milestones and clearly defined responsibilities.

  • Managing client and internal expectations of project scope and delivery objectives.

  • Communicating all of the requirements and commitments to the client, project team and internal management.

  • Providing effective leadership to the project team.

  • Providing feedback to customer on performance metrics and requirements.

  • Escalating project risks and issues in a timely manner.

  • Establish targets and benchmarking of key revenue cycle performance indicators

  • Identifying appropriate add on sales opportunities

  • Participating in the sale process and proposal development

  • Establish effective client relationships among executives, managers, and staff from launch of engagement through system and workflow adoption

  • Process mapping and gapping of current organizational workflows to WFM best practice workflows; recommending process workflows improvements and software system configuration to maximize operational benefits

  • Develop, or modify existing policies and procedures in support of operational workflows related to WFM.

  • Balance multiple customer projects simultaneously

  • Participate in strategic design process necessary to implement GE Healthcare products

  • Assist the customer to leverage new features and functionality, or fine-tune existing functionality for maximum organization performance

  • Analyze customers' business requirements and objectives; develops workflows to meet customers' business needs. And deliver outcomes on Key Performance indicators

  • Support in the orientation of new team members Qualifications/Requirements: Basic Qualifications:

  • Bachelor’s Degree

  • Minimum of five - seven years’ progressively responsible healthcare experience including a good understanding of healthcare staffing and human resources management, operations and software applications related to them.

  • Two – three years project management experience. Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

  • The ability and willingness to travel to customer locations throughout the US approximately 75% of the time.

  • Microsoft Office (Excel, Word, PowerPoint, Project) Desired Characteristics:

  • Detailed knowledge of multiple GE Healthcare Business Solutions applications (IDX Flowcast products and their integration is preferred).

  • Previous consulting, training or implementation experience.

  • Strong Organizational skills.

  • Strong Industry knowledge of customers operations with focus on outcomes

  • Excellent customer service skills.

  • Excellent communication and writing skills.

  • Excellent listening and inquiry skills.

  • Problem resolution and creativity in solution development.

  • Customer political sensitivity and awareness.

  • Self-assessment and development skills and ability to work independently.#DTR Locations: United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Must live in a city located near a major airport in any of the above states.GE will only employ those who are legally authorized to work in the United States for this opening.