General Electric Staff Technical Project Manager in Montgomery, Alabama

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

Customer experience leader for GE Healthcare Digital Service and Support organizations with focus on the Salesforce Customer Portal. Responsible for the administration and customer value strategy of the Salesforce Customer Portal including overseeing and driving development of feature sets, organizing priorities for development/enhancement, and administration including user management, identity, licensing, employee access, employee administration, maintenance, testing, and ongoing support.

Essential Responsibilities:

The role will interface with program, platform, and organization leads and SME’s to drive the end-to-end customer experience. Responsible for execution of technical projects to deliver high quality outcomes to internal and external customers. Partners with functional product owner to define features backlog and requirements, works with technical team internal and external to the initiative to ensure outcomes delivery on time, within scope and budget and of desired quality. Makes sure project management practices are followed and improved as needed.

  • Administration of the Salesforce Customer Portal platform – including, but not limited to, user management, identity, licensing, employee access, employee administration, maintenance, testing, and ongoing support

  • Collaborate with business and functional partners and technology leadership in defining features backlog and specifying requirements

  • Drive technology discussion and strategy in line with business needs and company reference architecture

  • Administration of the Salesforce Customer Portal platform – including, but not limited to, user management, identity, licensing, employee access, employee administration, maintenance, testing, and ongoing support

  • Define execution plan and approach based on project scope, expected timeline and available budget/resources

  • Facilitate convergence of functional and technical knowledge and build project teams

  • Work with globally located technical team often comprising of members of separate organizations to coordinate day-to-day execution as per outlined plan

  • Cooperate with and manage external vendors as required. Manage procurement and onboarding process

  • Ensure pre-defined project management processes and practices are followed. Drive simplification and improvement as necessary

  • Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required

  • Manage project risks, scope changes and other non-standard events throughout the life of the project

  • Manage stakeholder communication and progress reporting

  • Ensure quality of deliverables is verified and matching stakeholder expectations

  • Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected Qualifications/Requirements: Basic Qualifications

  • Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science, or Engineering or 4 years of IT technical experience

  • Minimum 5 years of IT professional experience

  • Minimum 3 years of professional experience in Software Development Project ManagementEligibility Requirements

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job Desired Characteristics:

  • Technical certifications within the Salesforce portfolio

  • Certifications within ITIL, PMP, ScrumMaster or related Project Management certifications

  • Proven success working in a matrix organization with international regions and stakeholders

  • Proven communication skills when interfacing with senior leadership

  • Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives

  • Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources

  • Experience working with others on a global basis

  • Strong analytical and strong problem-solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans

  • Change oriented – actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly

  • Proficiency with MS Office suite of products such as Excel, PowerPoint, and Word

  • Proficiency with development/scrum tools such as Rally, Aha, etc#DTR Locations: United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; South Burlington, Chicago, Milwaukee