Baptist Medical Center South Guest Coordinator BMCE in Montgomery, Alabama
Guest Coordinator BMCE
- The Guest Coordinator Position is responsible for checking all patients checking in for outpatient services. This position greets and backs up registration for all outpatient services to include radiology, lab, day surgery, pre -admit testing and respiratory. Obtains and enters patient demographic into electronic sign-in system. Would be responsible for answering a multi-line phone system. Assist with escorting/transporting patients to the designated areas. Responsible for public relations and efficiency to make each patient at Baptist Medical Center leave feeling that they have had a positive experience at our hospital. Back up to the responsibilities of data entry, collections of appropriate fees, patient information updates, and insurance verification. Responsible for enhancing positive guest relations, by serving as a liaison for the patient to ensure that they are taken care of during their visit.
Education/Experience: High School graduate or equivalent required.
License/Certification required: none
Knowledge, Skills, and Abilities:
Ability to provide a positive customer service experience to guest, visitors, and patients.
Knowledge of HIPAA standards and regulations.
Strong verbal and written communication skills.
Strong interpersonal skills.
The ability to communicate effectively with patients and hospital personnel.
The ability to show compassion and sensitivity for patient comfort.
The ability to maintain confidentiality.
Knowledge of basic windows based PC operations.